Re: [Design-team] Re: Fedora Badges: Switching from [e-mail].o list to Discourse?

[Máirín Duffy]

Hi,None of the 3 reasons you cited preclude using hyperkitty. It addresses the same usage patterns. I continue to see no compelling discourse specific reason to move from hyperkitty based on the reasoning you put ogether. I also fail to see a statistically significant improvement in your single month comparison stats. I also have some concerns about your methodology:- Are you using discourse-only stats for October? How were those collected?- 1/3 of your threads were automated fedocal messages - not something people normally reply to. Did you account for this in calculating the reply rate? If you included these threads in reply rate calc that's inaccurate in favor of discourse. - You haven't noted or accounted for other variables here. For instance, in September on design-team we had 5 participants and 6 discussions. In October we had 17 participants and 13 discussions. While this thread is probably part of the reason, October was a release month which I would expect naturally has a higher volume and breadth of list participation. You need to at least acknowledge this!There are other issues but thats a start.One thing I really dont understand, for those who prefer mail clients, if discourses mailing functionality is the type of drop in replcement it's being touted as, why do you not set up the commops dicourse to broadcast to the list and vice versa?I appreciate your effort in writing this up but i am sorry to say i'm simply not convinced. ~mSent from my phone, not an iphone.
-------- Original message --------From: "Justin W. Flory"  Date: 11/6/18  7:38 AM  (GMT-05:00) To: [e-mail] Cc: Fedora Design Team  Subject: [Design-team] Re: [badges] Fedora Badges: Switching from [e-mail].o list to Discourse? Hi Máirín, thanks for sharing this feedback. I appreciate theperspective you bring and I agree that for the bigger-picture problemsof engagement and participation, it is a people-scale issue, nottechnology-scale.I am still in favor of switching to a Discourse forum for three reasons:1. Existing core contributors are not seeing these discussions2. Pagure is more task-driven and is difficult to have big-picture   conversations in tickets for existing Badges workflow3. CommOps had good success in our month-long experiment in using   Discourse to improve engagement (higher avg. of replies per thread)The most significant issue is that core contributors are missingdiscussions and threads on the existing list. I believe oureffectiveness is limited if core contributors are not seeingconversations and discussion. We need engagement from core contributorsto address engagement from new participants. My original context forproposing the switch is mostly for this reason above all others.Second, the Badges team is ticket-driven, but these tickets are forindividual badges. Using tickets for bigger-picture discussions isdifficult and it gets mixed in with other Badges activity, like anurgent request for an event badge. For someone who wishes to followalong with Badges activity now, they watch the Pagure activity andreceive an email for every activity, which can be a high signal-to-noiseratio. I personally feel holding a discussion on the sustainability ofthe Badges project in a Pagure ticket is difficult and risks beingoverlooked by those who could add to the discussion. If it is hard forme already as a core contributor, I imagine it is doubly so for someonewho isn't.Finally, we took the plunge in CommOps to switch from our mailing listto Discourse. Like the Design Team, CommOps is mostly volunteer-driven.The qualitative feedback on the Discourse switch from our team waspositive, including ease of access (for people who have email blocked onwork networks), older conversations (>2 weeks) were more likely to bereplied to, and we also noted more participation in conversations frompeople who are not in our team:https://discussion.fedoraproject.org/t/2018-10-31-minutes-appreciation-week-... quantitative feedback from September 2018 (mailing list) to October2018 (Discourse) is below:* [Sep.] # of threads: 33 [¹]* [Sep.] # of unique participants: 9* [Sep.] Avg. replies per thread: 1.12* [Oct.] # of threads: 10* [Oct.] # of unique participants: 14* [Oct.] Avg. replies per thread: 3.1[¹] 10 threads were Fedocal reminders. Also, if a thread was startedoutside of September and there was a single reply in September,Hyperkitty counted the original thread and all replies as part of itscount regardless of date. Timestamps for original threads weren't easilydisplayed so I didn't separate them out.Combined, these reasons lead me to prefer Discourse for bigger-picturediscussion and abstracting things outside of Pagure tickets. This is myview. If you still feel negatively about Discourse, then I won't pursuethis thread further. But it does make it difficult for me, and I alsobelieve others, to participate in bigger-picture discussions aboutFedora Badges.On 10/13/18 12:10 AM, Máirín Duffy wrote:> I have a lot of concerns about Discourse that I've shared elsewhere.> > My biggest concern here - I am open to everyones input on the team here,> but I do not have any intention to switch the design-team list to> Discourse which might make it difficult for new design recruits (who> tend to participate in both as badges are a great design task to get> started with) to follow along in two different places and I am concerned> it would fracture our team.> > The Badges team is ticket driven. Discussions happen in Pagure. Newbies> are oriented via the Design team new member process and are often> pointed to the Badges Pagure queue to find an initial task to work on.> Your observations about activity on the badge list, Justin, evidence this.> > To move Badges to Discourse without dividing the teams would necessarily> mean forcing design-team@ to Discourse.> I personally am *not* ok with that.> > I understand we have a mindshare ticket about helping recruit new> designers and I'm assuming this is the context in which this> well-meaning suggestion is being raised. Shuffling the chairs around on> the communications infrastructure deck isn't going to solve those> problems, though. They are people problems and as such require people,> not technology. It's not a technology scale issue, it's a people scale> issue.> > terezahl just recently started as a design intern working on Fedora> design team tickets. I have an upcoming UX design position I just got> approval for this summer that I will be recruiting for soon. Bringing> people to the team by *literally* bringing people to the team is how we> push through our issues IMHO. We cannot exceed our capacity for> mentorship via technology, the same way you can't throw laptops at a> classroom and expect to somehow push 50 students to 1 teacher through> with as meaningful and impactful an experience as 30 to 1 with no laptops.> > Our team has been hit a few ways recently in terms of folks being able> to have the time to show up. I can think of 5 distinct situations. Not a> single one is due to mailing lists, IRC, etc. Nor do I think, having> mentored a college or high school aged intern pretty much every summer> for as long as I can remember, is there anything inherently wrong with> MLs or IRC that means we are cutting ourselves off "from the next> generation." Today young adults are growing up with a plethora of> platforms and negotiate communication across and between them natively.> > I like to quote Marshall McLuhan a lot esp wrt these specific types of> issues. "The medium is the message."> > MLs, Discourse, whatever forums, are cool (require interactive> engagement) media, asynchronous, primarily text-based, in our case of an> international niche audience. A shift from one to another would not be a> revolutionary shift, just more of the same in a different package with> the inconvenience of migration and docs updating and archices conversion> and hassle for little gain on top. (A revolutionary shift would be> moving to a medium closer to the synchronous end of the spectrum, or> something more primarily visual, or a hotter medium - less interaction,> more curation maybe like Fedora Magazine.) So I don't see some kind of> fantastic positive shift in communication happening.> > Note we're talking about communication mediums, *not* apps. We primarily> deal, in Fedora, in the currency of features and tech and platforms etc> etc. Communication channels are different environments. Don't conflate> Discourse or Mailman the apps with Discourse or Mailman the> communication media. I am not interested in the app-level issues, that> shifts far too often to be worth trying to plan around.> > Switching from ML to Discourse, the only difference that matters from a> communication medium standpoint is that Discourse is primarily a polling> based media (as are Twitter, FB, instagram, most timeline based social> media) and MLs are a push based medium (the comms come to you where you> are generally.) MLs approach poll w Hyperkitty for those who prefer> that; Discourse approaches push for those who prefer that. But natively> Discourse is poll and MLs are push.> > For a volunteer based organization, poll doesn't cut it. Volunteers can> have large gaps in time between attempts / the perfect alignment of> energy and time and intention to participate. Push is more suited to> volunteer engagement bc there are more opptys to remind you engage that> don't rely on internal intention alone.> > This team is primarily a volunteer-based team, unlike other teams. This> is why my concern about Discourse for Fedora generally applies doubly so> here.> > I am happy to talk to anyone who will listen about my concerns but am> increasingly worried they won't matter.> > ~m> > On October 11, 2018 11:06:40 PM EDT, "Justin W. Flory">  wrote:> >     Hi all,> >     Tonight, Marie and I had an in-person Badges sprint today and one of the>     things we discussed was migrating the [e-mail].o mailing list to>     a new Discourse category on discussion.fedoraproject.org http://discussion.fedoraproject.org.> >     CommOps and a few other sub-projects have switched, and others like the>     Fedora Council are weighing the possibility too. We hope it might make>     discussions around Fedora Badges more visible and hopefully encourage>     more people to participate (it wasn't until Marie posted to this list>     that I realized it existed, or that I was subscribed to it).> >     What do you all say? Is anyone interested in trying this out?> > > -- > Sent from my Android device with K-9 Mail. Please excuse my brevity.-- Cheers,Justin W. 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[Design-team] Re: Fedora Badges: Switching from [e-mail].o list to Discourse?

[Justin W. Flory]

I understand your view. It's not something I want to push further
anymore, so we can leave it. It is something that makes it somewhat
harder for me and I believe others (my first concern) to contribute
meaningfully.

This was not a statistically sound analysis. I made it after a cursory
glance at the metrics immediately available to me on Hyperkitty for
September 2018 and Discourse for October 2018. I'm sure I made
oversights. It's the best I have for now.

For the mailing list functionality, it does not forward messages (e.g.
to a list). A user can configure Discourse to subscribe to all
discussions or certain categories. If they choose, they can only
interact with the site from an email client without visiting the site in
a browser. I use my existing email filters for Discourse in the same way
I use them for mailing lists today.

On 11/6/18 8:17 AM, Máirín Duffy wrote:
> Hi,
>
> None of the 3 reasons you cited preclude using hyperkitty. It addresses
> the same usage patterns. I continue to see no compelling discourse
> specific reason to move from hyperkitty based on the reasoning you put
> ogether.
>
> I also fail to see a statistically significant improvement in your
> single month comparison stats. I also have some concerns about your
> methodology:
>
> Are you using discourse-only stats for October? How were those collected?
>
> 1/3 of your threads were automated fedocal messages - not something
>
> people normally reply to. Did you account for this in calculating the
> reply rate? If you included these threads in reply rate calc that's
> inaccurate in favor of discourse.
> You haven't noted or accounted for other variables here. For instance,
>
> in September on design-team we had 5 participants and 6 discussions. In
> October we had 17 participants and 13 discussions. While this thread is
> probably part of the reason, October was a release month which I would
> expect naturally has a higher volume and breadth of list participation.
> You need to at least acknowledge this!
>
> There are other issues but thats a start.
>
> One thing I really dont understand, for those who prefer mail clients,
> if discourses mailing functionality is the type of drop in replcement
> it's being touted as, why do you not set up the commops dicourse to
> broadcast to the list and vice versa?
>
> I appreciate your effort in writing this up but i am sorry to say i'm
> simply not convinced.
>
> ~m
>
> Sent from my phone, not an iphone.
>
> -------- Original message --------
> From: "Justin W. Flory" 
> Date: 11/6/18 7:38 AM (GMT-05:00)
> To: [e-mail]
> Cc: Fedora Design Team 
> Subject: [Design-team] Re: [badges] Fedora Badges: Switching from
> [e-mail].o list to Discourse?
>
> Hi Máirín, thanks for sharing this feedback. I appreciate the
> perspective you bring and I agree that for the bigger-picture problems
> of engagement and participation, it is a people-scale issue, not
> technology-scale.
>
> I am still in favor of switching to a Discourse forum for three reasons:
> Existing core contributors are not seeing these discussions
> Pagure is more task-driven and is difficult to have big-picture
>
> conversations in tickets for existing Badges workflow
> 3. CommOps had good success in our month-long experiment in using
>    Discourse to improve engagement (higher avg. of replies per thread)
>
> The most significant issue is that core contributors are missing
> discussions and threads on the existing list. I believe our
> effectiveness is limited if core contributors are not seeing
> conversations and discussion. We need engagement from core contributors
> to address engagement from new participants. My original context for
> proposing the switch is mostly for this reason above all others.
>
> Second, the Badges team is ticket-driven, but these tickets are for
> individual badges. Using tickets for bigger-picture discussions is
> difficult and it gets mixed in with other Badges activity, like an
> urgent request for an event badge. For someone who wishes to follow
> along with Badges activity now, they watch the Pagure activity and
> receive an email for every activity, which can be a high signal-to-noise
> ratio. I personally feel holding a discussion on the sustainability of
> the Badges project in a Pagure ticket is difficult and risks being
> overlooked by those who could add to the discussion. If it is hard for
> me already as a core contributor, I imagine it is doubly so for someone
> who isn't.
>
> Finally, we took the plunge in CommOps to switch from our mailing list
> to Discourse. Like the Design Team, CommOps is mostly volunteer-driven.
> The qualitative feedback on the Discourse switch from our team was
> positive, including ease of access (for people who have email blocked on
> work networks), older conversations (>2 weeks) were more likely to be
> replied to, and we also noted more participation in conversations from
> people who are not in our team:
>
> https://discussion.fedoraproject.org/t/2018-10-31-minutes-appreciation-week-...
>
> The quantitative feedback from September 2018 (mailing list) to October
> 2018 (Discourse) is below:
>
> [Sep.] # of threads: 33 [¹]
>
> [Sep.] # of unique participants: 9
>
> [Sep.] Avg. replies per thread: 1.12
>
> [Oct.] # of threads: 10
>
> [Oct.] # of unique participants: 14
>
> [Oct.] Avg. replies per thread: 3.1
>
> [¹] 10 threads were Fedocal reminders. Also, if a thread was started
> outside of September and there was a single reply in September,
> Hyperkitty counted the original thread and all replies as part of its
> count regardless of date. Timestamps for original threads weren't easily
> displayed so I didn't separate them out.
>
> Combined, these reasons lead me to prefer Discourse for bigger-picture
> discussion and abstracting things outside of Pagure tickets. This is my
> view. If you still feel negatively about Discourse, then I won't pursue
> this thread further. But it does make it difficult for me, and I also
> believe others, to participate in bigger-picture discussions about
> Fedora Badges.
>
> On 10/13/18 12:10 AM, Máirín Duffy wrote:
> > I have a lot of concerns about Discourse that I've shared elsewhere.
> >
> > My biggest concern here - I am open to everyones input on the team here,
> > but I do not have any intention to switch the design-team list to
> > Discourse which might make it difficult for new design recruits (who
> > tend to participate in both as badges are a great design task to get
> > started with) to follow along in two different places and I am concerned
> > it would fracture our team.
> >
> > The Badges team is ticket driven. Discussions happen in Pagure. Newbies
> > are oriented via the Design team new member process and are often
> > pointed to the Badges Pagure queue to find an initial task to work on.
> > Your observations about activity on the badge list, Justin, evidence this.
> >
> > To move Badges to Discourse without dividing the teams would necessarily
> > mean forcing design-team@ to Discourse.
> > I personally am *not* ok with that.
> >
> > I understand we have a mindshare ticket about helping recruit new
> > designers and I'm assuming this is the context in which this
> > well-meaning suggestion is being raised. Shuffling the chairs around on
> > the communications infrastructure deck isn't going to solve those
> > problems, though. They are people problems and as such require people,
> > not technology. It's not a technology scale issue, it's a people scale
> > issue.
> >
> > terezahl just recently started as a design intern working on Fedora
> > design team tickets. I have an upcoming UX design position I just got
> > approval for this summer that I will be recruiting for soon. Bringing
> > people to the team by *literally* bringing people to the team is how we
> > push through our issues IMHO. We cannot exceed our capacity for
> > mentorship via technology, the same way you can't throw laptops at a
> > classroom and expect to somehow push 50 students to 1 teacher through
> > with as meaningful and impactful an experience as 30 to 1 with no laptops.
> >
> > Our team has been hit a few ways recently in terms of folks being able
> > to have the time to show up. I can think of 5 distinct situations. Not a
> > single one is due to mailing lists, IRC, etc. Nor do I think, having
> > mentored a college or high school aged intern pretty much every summer
> > for as long as I can remember, is there anything inherently wrong with
> > MLs or IRC that means we are cutting ourselves off "from the next
> > generation." Today young adults are growing up with a plethora of
> > platforms and negotiate communication across and between them natively.
> >
> > I like to quote Marshall McLuhan a lot esp wrt these specific types of
> > issues. "The medium is the message."
> >
> > MLs, Discourse, whatever forums, are cool (require interactive
> > engagement) media, asynchronous, primarily text-based, in our case of an
> > international niche audience. A shift from one to another would not be a
> > revolutionary shift, just more of the same in a different package with
> > the inconvenience of migration and docs updating and archices conversion
> > and hassle for little gain on top. (A revolutionary shift would be
> > moving to a medium closer to the synchronous end of the spectrum, or
> > something more primarily visual, or a hotter medium - less interaction,
> > more curation maybe like Fedora Magazine.) So I don't see some kind of
> > fantastic positive shift in communication happening.
> >
> > Note we're talking about communication mediums, *not* apps. We primarily
> > deal, in Fedora, in the currency of features and tech and platforms etc
> > etc. Communication channels are different environments. Don't conflate
> > Discourse or Mailman the apps with Discourse or Mailman the
> > communication media. I am not interested in the app-level issues, that
> > shifts far too often to be worth trying to plan around.
> >
> > Switching from ML to Discourse, the only difference that matters from a
> > communication medium standpoint is that Discourse is primarily a polling
> > based media (as are Twitter, FB, instagram, most timeline based social
> > media) and MLs are a push based medium (the comms come to you where you
> > are generally.) MLs approach poll w Hyperkitty for those who prefer
> > that; Discourse approaches push for those who prefer that. But natively
> > Discourse is poll and MLs are push.
> >
> > For a volunteer based organization, poll doesn't cut it. Volunteers can
> > have large gaps in time between attempts / the perfect alignment of
> > energy and time and intention to participate. Push is more suited to
> > volunteer engagement bc there are more opptys to remind you engage that
> > don't rely on internal intention alone.
> >
> > This team is primarily a volunteer-based team, unlike other teams. This
> > is why my concern about Discourse for Fedora generally applies doubly so
> > here.
> >
> > I am happy to talk to anyone who will listen about my concerns but am
> > increasingly worried they won't matter.
> >
> > ~m
> >
> > On October 11, 2018 11:06:40 PM EDT, "Justin W. Flory"
> >  wrote:
> >
> > Hi all,
> >
> > Tonight, Marie and I had an in-person Badges sprint today and one
>
> of the
> > things we discussed was migrating the [e-mail].o mailing
>
> list to
> > a new Discourse category on discussion.fedoraproject.org
>
> http://discussion.fedoraproject.org.
> > CommOps and a few other sub-projects have switched, and others
>
> like the
> > Fedora Council are weighing the possibility too. We hope it might make
> >      discussions around Fedora Badges more visible and hopefully encourage
> >      more people to participate (it wasn't until Marie posted to this list
> >      that I realized it existed, or that I was subscribed to it).
> >
> > What do you all say? Is anyone interested in trying this out?
> >
> > --
> > Sent from my Android device with K-9 Mail. Please excuse my brevity.
>
> -- 
> Cheers,
> Justin W. Flory
> [e-mail]
>
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